If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request by sending us the pictures of the product you received with description on our email return@dukancha.com.
Return request must be raised within 3 days (72 hours) from the date of delivery.
Note: Please mention your order number in return request.
Valid reasons to return an item
1- Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
2- Delivered product is incomplete (i.e. has missing items and/or accessories).
3- Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
4- Delivered product does not match product description or picture (i.e product not as advertised)
5- Delivered product does not fit. (i.e. size is unsuitable)
Conditions for Returns
The product must be unused, unworn, unwashed and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn. If a product is returned to us in an inadequate condition, we reserve the right to send it back to you.
The product must include the original tags, user manual, warranty cards, freebies and accessories.
The product must be returned in the original and undamaged manufacturer packaging / box. If the product was delivered in a second layer of Dukancha packaging, it must be returned in the same condition with return shipping label attached. Do not put tape or stickers on the manufacturers box.
Note: It is important to indicate the order number on your return package to avoid any inconvenience/delay in process of your return.
How To Return
1- Take pictures of the items you want to return
2- Write an email with description, order number and return shipping details and send it to return@dukancha.com
3- Mention order number on the return package
4- Return parcel to our UK address 31 Windhill Road Newcastle upon Tyne, ENGLAND NE6 3TQ
Note: Your complete order payment including shipping charges from Pakistan to UK will be refunded after inspection. You will bear only the return shipping charges.
Need help?
Contact us at return@dukancha.com for questions related to refunds and returns.